Support

A franchise system is all about success, and we believe that comes from support. We are committed to your success every step of the way.

Site selection support
Chronological master opening checklist that defines work, tasks and responsibilities of franchise owners, HuHot and others during the new store processes
Assistance in setting up initial staffing plan and process
New restaurant vendor account and services set-up with approved HuHot national vendors
Marketing planning to have successful VIP parties and opening

Comprehensive on-site training for new franchise owners and their managers in certified training restaurants. This training includes a full day of POS programming and marketing training at our Franchise Support Center in Denver, CO
National Training Team on-site opening support and training with flexible adjustment schedules to accommodate all opening scenarios
Updated, in-store training system and tools for employee development and ongoing training provided
HuHub–our new online training and information platform
Ongoing education through webinars, best practice sharing and manuals

Operations Director visits to provide ongoing feedback and support to grow your business
Ongoing support and business consultation throughout the year toward development, quality and operational issues
Twice annual franchise business recaps
Comprehensive library of Operations Manual, Training Manuals, Recipe Manual and other critical tools
Robust 3rd party vendor survey system that provides direct consumer feedback and performance comparatives
Product contracting, distribution assistance, price audits and troubleshooting
Personal access and contact with all Department Heads and Executive Level leaders at any time
Evolving and creative food platforms to support market expectations, financial results and operating standards
Access to marketing resources such as local store marketing execution, creative development, and media buying

Comprehensive collaborative annual marketing plan and calendars based on consumer research and past results
Marketing decisions vetted with input from franchisee marketing committee
A variety of optional in-restaurant promotions and marketing materials available to order
Local Store Marketing tactics with execution details
Integrated content marketing with social media sites
In-house creative services to provide custom, localized materials
Management of loyalty program including targeted emails and offer redemption analysis

Internal Intranet with access to order or download operations manuals, marketing guides and materials
Social media and review monitoring tools
Local Search Engine Optimization
Daily data sharing system to gain insights to unit performance metrics
Assistance with POS set up, updates and program integration
Communications regarding current compliance issues
Management of guest feedback program
POS systems assistance